Trusted Identity. Verified in Person.

In-branch onboarding

Facilitate secure customer onboarding on-premises by utilizing a mobile identity proofing tailored for operators or a dedicated physical scanner, which, combined with biometrics, verifies the identity of the document holder, ensuring they are the rightful owner of the presented document.
In-branch onboarding
How Mobai Benefits Your Growth

Key Features

Mobile-Based Onboarding in Physical Locations

Use any smartphone or tablet to perform full identity verification—including ID document scanning and biometric checks—without the need for specialized hardware.

Robust Biometric and Document Validation

Authenticate users with facial biometrics, liveness detection, and support for global ID documents. Prevent spoofing and presentation attacks with built-in anti-fraud measures.

Flexible Integration and Output Formats

Return verified identity data in the format that suits your systems—PDF reports, AML compliance platforms, or directly into customer databases. Works as SaaS or on-premise.

Seamless Identity Verification—Right at the Counter

Mobai’s In-Branch Onboarding solution enables secure, high-trust identity verification in physical locations using only a mobile device. Ideal for banks, eID providers, and other regulated industries, the solution offers full biometric and document verification without the need for fixed infrastructure. Whether deployed in-branch, via mobile staff, or through our distribution partners, onboarding can be performed quickly and securely—meeting even the highest regulatory standards.

Leverage the convenience of our trusted mobile solution or integrate with Mobai’s secure distribution network for streamlined deployment across physical locations. This approach supports high-assurance identity verification in line with eIDAS and other regulatory frameworks, without the need for heavy infrastructure.

Our system supports flexible deployment—either as a SaaS platform or running on your own infrastructure—and can deliver verification results in any format, such as PDF, integration into AML systems, or directly into your customer database.

Use Case Applications

Ideal for banks, eID providers, telecoms, and regulated industries, Mobai’s In-Branch Onboarding offers an efficient way to onboard customers with a higher level of assurance. Digital wallet providers and financial institutions can use the solution to elevate identity security and meet KYC and AML compliance requirements—all in-person.

The solution supports ID document scanning, facial biometric matching, liveness and presentation attack detection, and returns results in the format that best fits your system—PDF, AML systems, or directly into your customer management platforms.

For organizations requiring advanced capabilities, Mobai also collaborates with partners to provide specialized hardware for reading ID documents. These devices include IR and UV light scanning and are overseen by document experts for enhanced fraud detection. The hardware is seamlessly integrated with Mobai’s biometric face verification, ensuring a complete and secure onboarding flow. Contact us to explore this solution in more detail.

Interested in learning more about our in-branch onboarding setup and distribution model? Contact us to discuss your needs.

Curious to learn more? Let’s talk!

We’d love to hear from you! Reach out and let’s discuss how we can work together.

Frequently Asked Questions

What services does Mobai provide?

Mobai provides advanced identity verification and biometric authentication solutions designed to enhance security and streamline authentication and digital onboarding processes. Our services include AI-driven face verification, remote and physical ID document authentication, and liveness detection to prevent spoofing attempts. We also offer compliance solutions for KYC (Know Your Customer) regulations, ensuring businesses can verify identities securely and meet legal requirements. Additionally, Mobai provides easy-to-integrate APIs and SDKs, allowing companies to incorporate identity verification seamlessly into their existing platforms, whether for financial services, fintech, or other industries requiring secure user authentication.

How do I create an account on Mobai?

Feel free to contact us if you want a person to give you an introduction or learn more about our solutions.

To create an account with Mobai, simply press the Get started button on our website to sign up. Once registered, you can integrate and test our solution for free, allowing you to explore its capabilities and evaluate its effectiveness. When you're ready to move to production, you'll need to contact our sales team to discuss your specific requirements and complete the onboarding process.

What programming languages and frameworks does Mobai support?

Mobai supports multiple programming languages and frameworks to ensure seamless integration across various platforms. For mobile applications, we provide SDKs for iOS (Swift), Android (Kotlin) and React Native, enabling developers to integrate identity verification into native apps efficiently. Our solutions are designed to be flexible and developer-friendly, making it easy to integrate Mobai’s identity verification technology into your existing applications. For detailed implementation guidelines, refer to our API documentation or contact our support team.

Does Mobai offer a trial period for free?

Yes, we offer a free trial period for businesses looking to test our services. The trial includes access to our key features so you can evaluate the effectiveness of our identity verification solutions. Click the "Get started" button to try it out.

How do I get in touch with Mobai's customer support?

You can reach out to our customer support team by sending an email to info@mobai.bio, and we’ll be happy to assist you with any questions or issues.